Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia

When Smart Destinations Become Sustainable: How Technology And Communication Shape Tourist Satisfaction

2025-11-13T14:15:23+07:00

This study investigates how technology service quality and omnichannel communication quality shape tourist satisfaction and perceived sustainability within Indonesia’s emerging smart tourism landscape. Grounded in the Smart Tourism Destination framework, the analysis incorporates perceived destination accessibility as a mediating variable and tourist digital literacy as a moderating variable to explain how digital infrastructures and user competencies jointly shape sustainable experiences. Data from 380 domestic and international tourists across six major destinations, namely Yogyakarta, Bandung, Bali, Jakarta, Malang, and Lombok, through purposive sampling to ensure that respondents had engaged with digital tourism services. Using Partial Least Squares Structural Equation Modeling revealed that technology service quality (β = 0.34, p < 0.001) and omnichannel communication quality (β = 0.29, p < 0.001) significantly enhance satisfaction, both directly and indirectly through perceived accessibility (indirect β = 0.18, p < 0.001). Tourist digital literacy strengthens these effects (β = 0.11 and 0.09, p < 0.01), while satisfaction strongly predicts perceived sustainability (β = 0.42, p < 0.001). The study advances Smart Tourism Destination theory by integrating technological performance, perceived accessibility, and human capability into a unified explanatory model. It highlights the need for reliable digital system, coherent communication across channels, and inclusive digital literacy initiatives to ensure that smart that smart tourism innovations lead to equitable and sustainable outcome in developing destinations. Policy makers and destination manager are encouraged to invest in digital capability programs, improve cross channel communication standards, and strengthen accessible technology infrastructure to maximize the long-term benefits of smart tourism development.

Green Tourism In Historical Settings: Implementation Strategies And Tourist Responses In Kota Tua Jakarta

2025-10-22T12:56:55+07:00

This study examines the implementation of green tourism in Kota Tua, Jakarta, within a historical heritage context and evaluates tourist responses related to satisfaction and environmentally responsible behavior. Using a mixed-methods approach, the research integrates interviews with destination managers and survey data from 101 visitors to triangulate findings. The study investigates how green tourism practices are adopted at the destination and how these practices influence tourist satisfaction and environmentally responsible behavior. The findings reveal progress in infrastructure revitalization, low-emission zones, and green transportation initiatives, while also identifying gaps in renewable energy use, technological integration, and community engagement. Younger and more educated tourists exhibit higher awareness of and satisfaction with the destination’s green initiatives. Policy implications underscore the need for stronger community participation, targeted investment in green technologies, and more visible communication of sustainability efforts to enhance visitor experience and support long-term heritage conservation. In other words, these findings provide practical insights for destination administrators, emphasizing the need for targeted policies, investment in green technologies, and improved stakeholder collaboration. Overall, this research offers strategic insights for managing environmentally sustainable heritage tourism destinations and aligning them with tourists’ expectations for a sustainable experience, thereby contributing to the development of green tourism policies in Indonesia.

Enhancing Environmental Sustainability In Conservation Tourism Through The Total Ergonomics Ship Approach

2025-10-01T16:57:37+07:00

This research aimed to examine the enhancement of environmental sustainability in conservation tourism using total ergonomics, represented by SHIP model (systemic, holistic, interdisciplinary, and participatory). The results showed that SHIP dimensions significantly improved sustainable tourism outcomes, with the holistic principle showing the greatest effect using a quantitative approach with Partial Least Squares Structural Equation Modeling (PLS-SEM). Total ergonomics was reported as an integrative framework for advancing sustainable and inclusive tourism development.

Ethnography Of Kerinci Traditional Games: A Model For Community Based Cultural Tourism

2025-10-01T17:37:50+07:00

Traditional games are an intangible cultural heritage containing social, educational, and ecological values. However, in Kerinci Regency, their existence is increasingly threatened by digital games and minimal preservation efforts. This study aims to explore traditional games in the Kerinci community and examine their relevance for community-based tourism development. Using ethnographic design, data were collected through participant observation and interviews with 15 informants in Tanah Sekudung, Kerinci. Thematic analysis using NVivo 12 Pro identified 23 traditional games categorized into four types: motor, strategy-accuracy, collaborative-competitive, and symbolic-social. The study reveals these games function as mechanisms for social cohesion, intergenerational knowledge transfer, and cultural identity preservation. Their relevance to community-based tourism development lies in participatory experiences that allow direct cultural engagement while providing economic benefits to local communities. Findings emphasize the dual potential of traditional games for cultural preservation and sustainable tourism, with specific recommendations for integration into tourism village programs, educational curriculum, and digital documentation. This study demonstrates how traditional games establish a practical model for sustainable community-based tourism, offering a viable pathway for cultural preservation while generating economic benefits for local communities

Smart Tourism Research Landscape 2019 - 2024: Bibliometric Insights On Trends, Collaboration, And Sustainability

2025-11-07T16:09:41+07:00

Smart tourism has become a central issue in the transformation of modern tourism, thus bibliometric mapping is necessary to understand the direction, trends, and contributions of research in this field. Using a bibliometric approach, this study aims to map smart tourism research trends for 2019-2024, thereby providing a more comprehensive understanding of the direction of development, academic contributions, and potential for further research in this field. This study used a quantitative approach by analyzing scientific publication data on smart tourism obtained from the Scopus database, and the results were visualized using VOSviewer. A total of 627 documents were analyzed, producing five major thematic clusters. The most frequent keywords identified include “smart tourism”, “IoT”, “big data”, “AI”, and “social media” indicating a strong emphasis on technology-oriented research themes. The results show several key findings. First, publications on smart tourism showed a consistent upward trajectory during 2019-2024. In the early years (2019-2020), growth was moderate, while the slight decline in 2021 could be attributed to the impact of the COVID-19 pandemic, which temporarily disrupted research productivity. Nevertheless, a sharp surge began in 2022 and peaked in 2024 with more than 130 publications. Second, the main countries contributing to smart tourism research are China, Spain, and South Korea. Third, the keyword network visualization reveals that global smart tourism research is dominated by technology-driven themes like IoT, data analytics, and AI. In contrast, areas such as tourist behavior and social media represent the human dimension, while the marginalization of heritage, rural, and sustainability tourism highlights underexplored opportunities for more inclusive and sustainable development. The novelty of this study lies in mapping smart rural tourism and smart heritage tourism as under-explored domains within digital tourism, which have received limited attention in prior bibliometric studies that predominantly focused on technology-driven or urban-centered themes of smart tourism. These findings expand the theoretical scope beyond urban-focused smart tourism and open new directions for future research and practice. This study suggests that policymakers should integrate smart technologies, foster international research collaboration, and position smart tourism as a strategic framework to achieve sustainable, inclusive, and innovation-driven tourism development

Integrating Ecotourism And Rural Development: A Case Study Of Girpasang Village, Central Java, Indonesia

2025-11-07T16:12:00+07:00

Girpasang is an area that has been significantly impacted by the transformation of the Girpasang Bridge region into a tourist destination. This development has prompted a shift in the socio-cultural activities of the community, leading to changes in the natural environment, cultural practices, and economic activities in the area. The objective of this research is to create guidelines for a sustainable eco-tourism approach that draws upon rural elements. This goal was achieved through a qualitative approach employing analytical techniques grounded in sustainable tourism development, eco-tourism, village tourism, and functional structure. The fieldwork was carried out between February and March 2024 in Girpasang, where data were collected through systematic observations and a series of in-depth interviews with three key community leaders and policymakers who possess extensive knowledge and direct involvement in local tourism practices. The findings reveal the importance of strengthening six key sectors of rural tourism: institutions, human resources, tourism packaging, visitor management, marketing, and partnerships. These components are elaborated in a strategy aimed at enhancing the elements of rural tourism. The outcomes of this research can be used as a conceptual framework that sustainable village tourism needs to be linked to institutional, management, and networking functions, with an emphasis on a functional structure approach. In addition to empirically providing guidelines and a framework for the development of sustainable tourism villages.

Integrative Governance Model For Sustainable Rural Tourism Planning: The Case Of Tanjung Boleng Village, Indonesia

2025-10-10T14:32:12+07:00

This study develops an integrative planning and design model for tourism governance in Tanjung Boleng Village, West Manggarai, grounded in sustainability, resilience, and dynamic conservation. Existing governance frameworks rarely integrate these three dimensions simultaneously within the context of rural tourism, often resulting in fragmented management and limited adaptive capacity. The study formulates a governance framework that aligns ecological preservation, socio-cultural empowerment, and adaptive policy mechanisms. A qualitative methodology was employed, incorporating in-depth interviews, participatory observation, documentation review, and focus group discussions with multi-sectoral stakeholders—data were analyzed thematically to identify interrelationships among environmental, social, and institutional dimensions. The resulting empirically informed model integrates ecological, socio-cultural, and policy factors within a coherent structure, thereby advancing theoretical understanding of planning and designing sustainable tourism governance. Moreover, the model provides a practical, replicable framework for adaptive, community-based tourism development in rural destinations with similar characteristics.

Advancing Circular Gastronomy In Indonesian Tourism

2025-11-19T10:20:36+07:00

This study addresses a critical research gap in the contextual implementation of circular gastronomy within Indonesia’s tourism sector, where the integration of sustainability, culinary heritage, and circular economy principles remains fragmented. Current practices and regulations predominantly focus on technical solutions or isolated waste-reduction efforts, often overlooking the rich cultural context and multi-stakeholder collaboration required for systemic change. Using a qualitative literature review and thematic analysis of global best practices, policy documents, and Indonesian case studies, the research reveals significant barriers including limited regulatory support, low stakeholder awareness, and fragmented cross-sector engagement while also identifying opportunities in leveraging local food traditions, empowering communities, and targeting eco-conscious travelers. The findings highlight the urgent need for multidimensional, culturally adaptive frameworks and comprehensive policies that bridge technical solutions and Indonesia’s unique gastronomic identity. In the context-specific circular gastronomy framework that highlights Indonesia’s rich cultural heritage, community engagement, and local ecosystems, Indonesia is positioned as an innovator in sustainable gastronomy. To advance holistic implementation, future efforts should integrate these sociocultural elements into research and practice, in parallel with the development of tailored policies, incentives, and multi-sector collaboration.

Balinese Women In Gastronomic Tourism: Redefining Roles And Cultural Capital In A Globalizing Industry

2025-11-07T16:14:24+07:00

This study aims to identify and analyze the construction of Balinese women’s roles in sustainable gastronomic tourism in Gianyar Regency. It begins by addressing the underexplored issue of how Balinese women negotiate and redefine their gendered positions within a rapidly globalizing tourism context. Using a qualitative interpretive approach, this research applies a thematic interpretation and constant comparative method supported by role theory, social construction theory, and Pierre Bourdieu’s theory of social practice. This research involved eight purposively selected female culinary entrepreneurs. Data were collected through in-depth interviews, participatory observation, and visual documentation. The findings reveal that Balinese women construct their roles in four key categories: cultural initiators, cultural instructors, adaptive professionals, and cultural curators. They successfully convert domestic habitus and cultural capital into economic and symbolic capital within the tourism arena. These findings demonstrate how women’s agency bridges domestic and public spheres while fostering gender equality, cultural resilience, and sustainable tourism. Despite facing dual role burdens and structural constraints, their adaptive strategies have generated multidimensional impacts across economic, social, and cultural domains. This study contributes theoretically by integrating three sociological frameworks to explain role transformation, practically by offering insights for gender-responsive tourism development policies in line with the sustainable Development Goals (SDGs).

Enhancing Inclusivity: A Comparative Analysis Of Accessible Tourism Provisions At Kuta And Legian Beaches, Bali

2025-11-19T10:25:39+07:00

This article contributes to tourism studies by examining accessible tourism in a developing-country context, with Bali, Indonesia as the research locus. The study explores the accessibility conditions of two beaches in the southwest region of Bali—Kuta Beach and Legian Beach. The objectives of this research are as follows: (1) to identify the availability of accessible support services at both beach locations, and (2) to evaluate the current provision of accessible tourism services at Kuta and Legian. Guided by the broader concept of Universal Design, the research refers to regulatory guidelines issued by the Ministry of Tourism and Creative Economy, which specify three main accessibility criteria. In addition, twenty-two beach accessibility elements proposed by Mayordomo-Martínez et al. (2019) were employed. Beach accessibility facilities, facilitators, physical access, and supporting services at both locations were assessed. The findings reveal that although both beaches are internationally recognized tourist destinations, there remains a significant lack of accessible facilities to support tourism activities for persons with disabilities. Of the twenty-five evaluated indicators, Kuta Beach meets fifteen criteria, whereas Legian Beach meets only nine. These results highlight differences in accessible infrastructure provision between the two sites. The findings suggests that inclusive tourism can be a viable tool for collaboration across beach authority and provide opportunity for stakeholder’s cooperation to established standardized beach service and facilities. Enhancing detailed accessibility provisions in beach environments has the potential to improve destination quality and promote wider involvement in tourism activities.